Tenants Information and Advocacy Service (TIAS) 

Address

Phone

Website

Fees

Hours

Eligibility

 

 











 Services

Various locations across Adelaide

1800 060 462

http://www.syc.net.au/tias/overview/

No

Monday to Friday | 9.00am - 5.00pm

Assistance may be provided to low income households in:

  • Public Housing
  • Private Rental
  • Community Housing
  • Housing Co-operatives

Priority assistance will be given to households who are paying greater than 30% of their income in rent.

TIAS cannot advocate for you, but may still be able to provide you with advice and general information if you are:

  • A resident of a boarding house or rooming house
  • Living in a caravan park or residential park
  • Seeking emergency accommodation
  • A landlord
  • An agency or organisation
  • A homeowner
  • Neighbour to neighbour disputes

 

TIAS is a state-wide service which provides free and independent information, advice and advocacy to help people on low incomes to sustain their tenancies in private rental, community housing or public housing.

TIAS can provide:

  • Education, information and advice on your rights and responsibilities as a tenant
  • Advocacy and representation in the areas of tenancy and landlord disputes, debt and eviction
  • Representation at and assistance with South Australian Civil and Administration Tribunal (SACAT) hearings
  • Encouragement and assistance to engage with mediation processes and to advocate directly with relevant housing providers
  • Assistance to access internal avenues of appeal with relevant housing providers
  • Referrals to and information on financial counselling and other services relevant to your circumstances

TIAS can offer advice with your tenancy such as:

  • Leases
  • Bond disputes
  • Property maintenance
  • SACAT processes
  • Negotiations with your housing provider e.g. rent arrears
  • Housing SA Relocations and Transfers – which may include category status, processes and appeals

Tenancy Advisors are also available for face-to-face enquiries at a number of SYC sites 

Adelaide: Wednesday 9am – 12pm
135 Currie Street, Adelaide SA 5000

Christies Beach: Friday 9 am – 12pm
York House, 120 Beach Road, Christies Beach SA 5165

Blair Athol: Tuesday 9.30 – 11.30am
Level 1, 350 Main North Road, Blair Athol SA 5084

Port Adelaide: Thursday 9.30 – 11.30am
Shop 2B, 171 Commercial Road, Port Adelaide SA 5015

Elizabeth: Monday 9am – 12pm
Shop 2, 47-49 Elizabeth Way, Elizabeth SA 5112